Terms & Conditions

01About Pestico Services

The website and services are operated by RFS Agrico Private Limited, trading under the brand name Pestico. Pestico provides professional pest-control services for residential and commercial properties, subject to service availability, site conditions and applicable service terms.

Services may include cockroach and ant control, mosquito control, bed-bug control, rodent control, termite treatment and other pest-management services offered by Pestico.

02Using the Website

You agree to use this website only for lawful purposes and to provide information that is accurate and reasonably complete when requesting a service or inspection.

You must not attempt to interfere with the website, its security, booking system, payment process or other technical systems, or use the website to submit fraudulent, misleading or malicious information.

03Service Selection & Online Booking

Pestico’s booking system allows customers to select a service, property type and applicable plan. Where an online price is available, the customer can proceed through checkout and submit the booking.

A booking submitted through the website is subject to the information supplied by the customer, service availability and confirmation by Pestico where applicable.

04Pricing

Prices displayed online apply to the service, property type and plan shown at the time of booking and may be subject to applicable taxes, service conditions or other clearly stated charges.

Where a service requires inspection, an online fixed price is not implied. Pestico may determine the appropriate treatment and quotation after assessing the property and requirement.

05Residential Services

Residential services that have an online price may be booked through the website. The selected plan, property type, service scope and any stated conditions form part of the booking.

If the actual site conditions materially differ from the information supplied during booking, Pestico may recommend a different treatment, additional work or an inspection before proceeding.

06Commercial Services & Site Inspection

Commercial property selections require a site inspection. The inspection helps Pestico understand the premises, pest activity, access conditions, treatment requirements and appropriate scope of work.

Following inspection, Pestico may provide an assessment, treatment recommendation and quotation based on the property and requirement.

07Termite Control

Termite services are divided into Pre-Construction and Post-Construction requirements.

• Pre-Construction: site inspection is required before treatment planning.
• Post-Construction — Single Room: starting price of ₹2,999 with a stated 3-Year Warranty, subject to the applicable treatment conditions and service scope.
• Post-Construction — Multiple Rooms / Full Property: site inspection is required.

The warranty and treatment outcome depend on the applicable plan, accessibility, property condition, reinfestation factors and compliance with Pestico’s treatment instructions.

08Termite Treatment Conditions

Customers must provide reasonable access to the areas requiring treatment and disclose, to the extent reasonably known, the location of important plumbing lines, electrical wiring and other relevant concealed infrastructure.

Furniture or materials may need to be moved to provide access to walls, floors, corners and other treatment areas. Where drilling or other access work is necessary, the customer acknowledges the nature of the treatment and site preparation involved.

Leakages, dampness, structural issues, inaccessible areas, subsequent renovation and changes to treated areas can affect treatment efficacy and warranty conditions. Re-treatment caused by renovation or alteration of treated areas may attract additional charges.

09General Pest-Control Treatments

General disinfestation and pest-control treatments are designed to control the targeted pest problem. Treatment may include methods appropriate to the selected service, property and pest condition.

Cockroaches, ants, bed bugs, rodents, mosquitoes and other pests may reinfest from surrounding areas, neighbouring premises, incoming materials, food sources, travel, furniture or other routes after treatment. Customers are expected to follow preventive and housekeeping instructions provided by Pestico.

10Service Preparation & Property Access

The customer must provide safe and reasonable access to the areas included in the service. Required preparation instructions should be completed before the technician arrives.

Failure to provide access or complete necessary preparation may prevent or reduce the effectiveness of the service and may require rescheduling.

11Children, Pets & Occupants

Customers are responsible for following all safety instructions provided before, during and after treatment. Children, pets and other occupants should be kept away from treated areas whenever instructed by Pestico or the product/treatment requirements.

Customers should disclose relevant sensitivities, special circumstances or occupants that may affect safe service planning.

12Service Timings & Rescheduling

Requested service dates and times are subject to availability and confirmation. Operational requirements, technician availability, weather, access conditions or other circumstances may require Pestico to adjust a scheduled service.

Where rescheduling is necessary, Pestico will communicate an alternative time as reasonably possible.

13Cancellation

Cancellation and refund treatment may depend on the service booked, payment status, scheduling stage and applicable commercial terms. Where a cancellation is requested, customers should contact Pestico as early as possible.

Any refund, cancellation charge or adjustment applicable to a particular booking will be communicated or applied according to the relevant service and payment conditions.

14Inspection Requests

An inspection request records the customer’s requirement and preferred inspection date/time. It does not itself constitute a confirmed appointment, treatment order or final quotation.

Pestico may contact the customer to confirm details, change the appointment time, request additional information or determine the appropriate next step.

15Service Warranty

Where a service explicitly includes a warranty, the warranty applies only to the treatment and conditions stated for that service or plan.

The applicable warranty may be affected by reinfestation sources, lack of access, structural conditions, leakage, sanitation or housekeeping issues, renovation, alteration of treated areas, customer non-compliance or other conditions outside the treatment scope.

16Follow-up & Re-treatment

Where follow-up treatment is included or required under an applicable service plan or warranty, Pestico may inspect the relevant area before deciding whether re-treatment is appropriate.

Additional visits or treatments outside the applicable service scope may be chargeable.

17Payment

Customers are responsible for paying the applicable service charges through the payment method or process communicated by Pestico. Where payment is due before or after service, the applicable booking or invoice terms will govern.

Any applicable taxes, additional approved work or charges arising from a change in service scope may be payable by the customer.

18Service Scope & Additional Work

The treatment scope is based on the selected service, plan, property information and, where applicable, inspection findings.

If conditions discovered at the property require work outside the booked scope, Pestico may explain the requirement and provide an additional quotation or recommendation before carrying out additional chargeable work.

19Customer Communication

By submitting a booking or inspection request, you agree that Pestico may contact you using the contact details provided for purposes related to your enquiry, booking, inspection, scheduling, service delivery, payment or follow-up.

20Customer Information

Customers must provide accurate information needed to process a booking or inspection request, including contact details, property information and other relevant service details.

Personal information submitted through the website is handled in accordance with Pestico’s applicable Privacy Policy.

21Photographs, Reports & Service Documentation

Where appropriate, Pestico may create or retain service-related records such as inspection notes, treatment details, photographs, reports or other documentation for service delivery, quality control, customer communication and business records.

22Limitation of Liability

Pest control is dependent on property conditions, pest behaviour, access, sanitation, surrounding environments and other factors that may be outside Pestico’s reasonable control. Pestico does not guarantee complete or permanent elimination of every pest in every circumstance.

To the maximum extent permitted by applicable law, Pestico will not be responsible for indirect, incidental, special or consequential losses arising from the use of the website or services, except where such limitation is not permitted by law.

23Property Damage & Pre-existing Conditions

Customers should disclose known structural weaknesses, concealed infrastructure, leaks, fragile materials or other conditions relevant to treatment. Pestico will take reasonable care while carrying out its services.

Pre-existing damage, concealed defects, inaccessible infrastructure, customer alterations or conditions outside the agreed treatment scope are not treated as damage caused by Pestico merely because they become visible during or after treatment.

24Force Majeure

Pestico will not be responsible for delays or inability to provide services caused by circumstances beyond reasonable control, including severe weather, natural events, government restrictions, public emergencies, infrastructure failure, transport disruption or other unforeseen operational circumstances.

25Website Information

Pestico aims to keep website information useful and current, but service availability, pricing, descriptions and other information may change. Website information should be read together with the specific booking, inspection assessment or quotation applicable to your requirement.

26Third-party Services

The website may use or link to third-party services such as payment, communication, mapping, analytics or other technical providers. Such services may be governed by the terms and policies of their respective providers.

27Intellectual Property

Unless otherwise stated, website content including text, branding, graphics, photographs, layouts and other materials belongs to or is used by Pestico/RFS Agrico Private Limited and may not be copied, reproduced, republished or commercially exploited without permission.

28Prohibited Use

You must not use the website or service systems to submit fraudulent requests, interfere with security, introduce malicious code, scrape or misuse protected content, impersonate another person, or otherwise use the website for unlawful purposes.

29Right to Refuse Service

Pestico may decline, postpone or discontinue a service where necessary for safety, access, legal compliance, operational reasons, unsuitable site conditions, inaccurate customer information, abusive conduct or other reasonable circumstances.

30Changes to These Terms

Pestico may update these Terms from time to time to reflect changes in services, booking systems, business practices or legal requirements. The latest version published on this page will apply to future use of the website and services, subject to applicable law.

31Governing Law & Jurisdiction

These Terms and the services provided by Pestico are governed by the laws of India. Subject to applicable law, disputes shall be subject to the jurisdiction of the courts in Kolkata, West Bengal.

32Severability

If any provision of these Terms is found to be unlawful, invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

33Entire Agreement

These Terms, together with any applicable service-specific terms, booking details, inspection assessment, quotation and relevant website policies, form the understanding governing the use of Pestico’s website and services.