This Privacy Policy applies to the Pestico website and the information submitted through our service-selection, booking, inspection, contact and related online forms. The website and services are operated by RFS Agrico Private Limited, under the brand name Pestico.
Your information is handled responsibly.
Pestico uses customer information only for legitimate business and service-related purposes. We do not intentionally sell, misuse or use your personal information for fraudulent or unlawful activities. Reasonable technical, administrative and operational safeguards are used to protect information against unauthorised access, misuse, loss, alteration or disclosure. No online system can guarantee absolute security, but we take the protection of customer information seriously.
2Information We Collect
Depending on how you use the website, we may collect information such as:
Personal & Contact Details
Name, mobile number, email address and other contact information you provide.
Property Information
Property address, property type, approximate size and information relevant to the requested treatment.
Booking Information
Selected service, plan, property type, preferred date/time, booking details and related service information.
Inspection Information
Company or establishment details, GST information where provided, site requirements, remarks and preferred inspection schedule.
We may also receive information you voluntarily submit through contact, partnership or other website forms.
3Information Collected Automatically
When you visit the website, certain technical information may be collected automatically, such as your IP address, browser type, device information, operating system, pages viewed, session information and general website usage information.
This information helps us operate, secure and improve the website. It is not collected for the purpose of identifying you personally through unrelated websites.
4How We Use Your Information
Pestico may use information provided by you to:
- process and manage pest-control service bookings;
- process and respond to site-inspection requests;
- contact you regarding bookings, inspections, schedules and service requirements;
- confirm, reschedule or otherwise coordinate a service;
- provide quotations, treatment information and service-related communication;
- process payments and maintain relevant transaction records;
- provide customer support and respond to enquiries;
- maintain website security and prevent misuse, fraud or unauthorised activity;
- improve our website, booking experience and services; and
- comply with applicable legal, regulatory or governmental requirements.
5OTP & Mobile Verification
Where OTP verification is used during a booking or other applicable process, your mobile number is used to send a verification code and confirm that the person submitting the request has access to that number.
Verification information is used for authentication and security purposes. OTPs are time-sensitive and should never be shared with another person, including anyone claiming to represent Pestico unless you independently verify the request.
6Inspection Requests
Commercial pest-control requirements and certain termite requirements may require a site inspection before a final treatment scope or price can be confirmed.
A requested inspection date and time is not necessarily a confirmed appointment until Pestico confirms the schedule.
7Payments
Where online payment is available, payment processing may be handled by a third-party payment provider. Payment information may be processed according to the provider's own security and privacy practices.
Pestico does not intentionally use payment information for unrelated purposes. We retain only the transaction information reasonably required for booking, accounting, customer support, dispute handling, legal compliance and related legitimate business purposes.
8Sharing Information
We may share relevant information only where reasonably necessary to operate the business and provide the requested service, including with:
- employees or authorised personnel involved in service delivery and customer support;
- technology, hosting, communication and operational service providers;
- payment processors and transaction service providers;
- professional advisers or service providers where reasonably required; and
- government, law-enforcement or regulatory authorities where disclosure is required by law.
We do not sell or intentionally provide customer personal information to third parties for their independent fraudulent or unlawful use.
9Data Security
Pestico takes reasonable precautions to protect personal information from unauthorised access, misuse, loss, alteration, disclosure or destruction. Security measures may include access controls, authentication, secure transmission where applicable, restricted system access and operational safeguards.
Access to customer information should be limited to people or service providers who need it for legitimate business purposes. If we become aware of a material security incident affecting customer information, we will take reasonable steps to investigate and respond as required by applicable law.
While we take security seriously, no website, internet transmission or electronic storage system can be guaranteed to be completely secure.
10Cookies
Pestico may use cookies or similar technologies to maintain sessions, remember relevant website state, support booking functionality, improve performance and understand general website usage.
Cookies used for essential website functionality are necessary for parts of the website to work correctly. You may be able to control certain cookies through your browser settings, although disabling essential cookies may affect website functionality.
11Data Retention
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including providing services, maintaining booking and transaction records, handling customer support, resolving disputes, preventing misuse and meeting legal or accounting obligations.
Different types of information may therefore be retained for different periods depending on the purpose and applicable requirements.
12Your Privacy Choices
Subject to applicable law and legitimate business requirements, you may request correction of inaccurate personal information or ask questions about how your information is being handled.
Where information is no longer required and there is no legal or legitimate reason for us to retain it, we may consider a deletion request. Certain information may need to be retained for legal, accounting, security, transaction or dispute-resolution purposes.
If Pestico uses website analytics, advertising or remarketing technologies, these may be used to understand website performance, measure advertising effectiveness and improve the relevance of Pestico's online advertising. Any such use is subject to the applicable platform's policies and the privacy choices available to users.
Pestico does not intentionally place your name, mobile number, email address or other directly identifying information into advertising URLs, remarketing tags or similar advertising data in a manner prohibited by applicable advertising-platform policies. Customer information collected for bookings or inspections is not used for unrelated fraudulent or unlawful purposes.
Where legally required, appropriate consent or privacy controls will be used for cookies, personalised advertising or other applicable data processing.
13Third-Party Services & Links
The website may use or link to third-party services such as payment providers, communication platforms, analytics tools, maps or other technical services.
When you interact directly with a third-party website or service, that provider's own privacy policy and terms may apply. Pestico is not responsible for privacy practices that are outside our control.
Where advertising or analytics platforms are used on the Pestico website, they may receive limited technical or event information needed to measure website activity or advertising performance, subject to the relevant platform's rules and applicable privacy requirements. Pestico does not intentionally share customer contact details with advertising platforms for unrelated use.
14Children's Privacy
Pestico's website and services are intended to be used by individuals who can lawfully enter into service arrangements. We do not knowingly collect personal information from children for the purpose of providing independent service bookings.
If a parent or lawful guardian believes that a child has submitted personal information to us, appropriate steps may be taken to address the information depending on the circumstances and applicable law.
15Changes to This Privacy Policy
Pestico may update this Privacy Policy when our website, booking system, services, technology, business practices or legal requirements change.
The latest version published on this page will indicate the date of the most recent update. Continued use of the website after an updated policy is published will be subject to the updated policy to the extent permitted by applicable law.